Zelle® Help
Getting you started
GENERAL
WHAT IS ZELLE®?
Zelle 是一种在美国几乎任何银行账户之间直接汇款的快速、安全、简便的方法吗.S., typically within minutes1. With just an email address or U.S. 手机号码，你可以把钱寄给你认识和信任的人，不管他们的银行在哪里2. Ask your recipient to enroll with Zelle 在你给他们钱之前——这将帮助他们更快地收到你的付款.
HOW DOES ZELLE® WORK?
When you enroll with Zelle through your online banking account or the mobile app, your name, the name of your bank and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with your bank).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle 在其“目录”中查找电子邮件地址或手机号码，并通知您的银行收到付款. Your bank then directs the payment into your bank account, all while keeping your sensitive account details private.
CAN I USE ZELLE® INTERNATIONALLY?
In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.
GETTING STARTED
HOW DO I GET STARTED?
It’s easy – Zelle 是否已经在手机银行应用程序和您的网上银行账户中可用! 365滚球app下载推荐我们的应用程序或在线登录，并按照几个简单的步骤注册 Zelle today. 我们建议你在别人寄钱给你之前注册——这将帮助你更快地得到你的第一笔付款.
你可以找到参与的银行和信用合作社的完整名单 Zelle here. If your recipient’s bank isn’t on the list, don’t worry! The number of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle 应用程序，你的收件人将输入他们的基本联系信息，电子邮件地址和美国.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle 不接受与国际存款账户相关的借记卡或任何信用卡.
HOW DO I USE ZELLE®?
You can send, request or receive money with Zelle. To get started, 登录你的网上银行账户或手机应用程序，选择“用Zelle汇款”®.” Once you log in to your online banking account or mobile app, follow the instructions for enrolling if you already haven’t done so.
To send money using Zelle, 只需从您的移动设备的联系人中选择一个人(或添加一个可信的收件人的电子邮件地址或U.S. 手机号码)，添加你想发送的金额和可选备注，查看，然后点击“发送”.” In most cases, the money is available to your recipient in minutes1.
To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.”3
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
WHAT IF I GET AN ERROR MESSAGE WHEN I TRY TO ENROLL AN EMAIL ADDRESS OR U.S. MOBILE NUMBER?
Your email address or U.S. mobile phone number may already be enrolled with Zelleat another bank or credit union. 打电话给我们的客户支持团队，要求他们移动您的电子邮件地址或U.S. mobile phone number to your bank so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, 它将连接到你的银行账户，这样你就可以开始发送和接收钱 Zelle. Please call your bank’s customer support for help.
SENDING AND RECEIVING MONEY
WHAT TYPES OF PAYMENTS CAN I MAKE WITH ZELLE®?
Zelle is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor2.
因为钱会在几分钟内直接从你的银行账户转到另一个人的银行账户1, Zelle should not be used to send money to people you don’t know or trust.
Neither Zelle 你的银行也不提供任何授权付款的保护计划 Zelle- for example, 如果你没有收到你所支付的物品，或者你收到的物品不像你所期望的那样.
WHO CAN I SEND MONEY TO WITH ZELLE®?
You can send money to friends, family and people you know2. We recommend you ask people to enroll with Zelle 在你给他们钱之前——这将帮助他们更快地收到你的付款1.
因为钱会在几分钟内直接从你的银行账户转到另一个人的银行账户1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
SOMEONE SENT ME MONEY WITH ZELLE®, HOW DO I RECEIVE IT?
If you have already enrolled with Zelle, you do not need to take any further action. 这些钱通常会在几分钟内直接进入你的银行账户1.
If you have not yet enrolled with Zelle, follow these steps:
- 点击通过电子邮件或短信收到的付款通知中提供的链接.
- Select your bank.
- 按照页面上提供的说明进行注册并收到付款. Pay attention to the email address or U.S. 您收到付款通知的手机号码-您应该注册 Zelle with that email address or U.S. mobile number to ensure you receive your money.
CAN I CANCEL A PAYMENT?
如果你汇款的人还没有登记，你只能取消付款 Zelle. 365滚球app下载推荐是否由于收款人尚未登记而导致付款仍未结清, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. 这就是为什么只把钱寄给你认识和信任的人很重要, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. 如果你不能拿回你的钱，请打电话给你的银行的客户支持.
HOW LONG DOES IT TAKE TO RECEIVE MONEY WITH ZELLE®?
Money sent with Zelle is typically available to an enrolled person within minutes1. Ask your friends and family to enroll with Zelle 在你给他们钱之前——这将帮助他们更快地收到你的付款.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. 注册后，这笔钱通常会在几分钟内直接转到收件人的账户.
If your payment is pending, 我们建议确认您汇款的人已经注册 Zelle and that you entered the correct email address or U.S. mobile phone number. If you’re waiting to receive money, 您应该365滚球app下载推荐是否通过电子邮件或短信收到付款通知. If you haven’t received a payment notification, 我们建议跟进发件人，以确认他们输入了正确的电子邮件地址或U.S. mobile phone number.
Still having trouble? Please call your bank’s customer support.
WILL THE PERSON I SEND MONEY TO BE NOTIFIED?
Yes! They will receive a notification via email or text message.
HOW DO I USE THE ZELLE® QR CODE?
Zelle®QR码提供安心知道你可以把钱寄给合适的人, without typing an email address or mobile number.
要找到您的Zelle®QR码，请登录TFCU App，点击“使用Zelle®汇款”。. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, just share your Zelle® QR code.
To send money, log into the TFCU App, click “Send money with Zelle®”, 点击“发送”，然后点击“选择收件人”屏幕上方的二维码图标. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, 在汇款之前，通过查看显示的姓名来确认收款人是正确的，这一点非常重要.
SECURITY
IS MY INFORMATION SECURE?
Keeping your money and information safe is our top priority. When you use Zelle within our mobile app or online banking, 我们使用与保护您的银行账户安全相同的技术来保护您的信息.
I’M UNSURE ABOUT USING ZELLE®TO PAY SOMEONE I DON’T KNOW. WHAT SHOULD I DO?
如果你不认识这个人，或者不确定你是否会得到你所付的钱(例如), items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
这些交易有潜在的高风险(就像把钱寄给一个你不认识的人是高风险一样). Neither Zelle 你的银行也不提供任何授权付款的保护计划 Zelle – for example, 如果您没有收到您所支付的项目或项目不像描述或您所期望的.
LEARN MORE ABOUT TERMS & CONDITIONS
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1 交易通常在几分钟内完成.S. mobile number is already enrolled with Zelle.
2 Must have a bank account in the U.S. to use Zelle.
3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.
